In Store Pickup Service

New Zealand customers shopping online can now select FREE in store pick-up from our Auckland, Wellington, Christchurch or Dunedin stores. All In Store Pickup orders are cut and dispatched from our Online Store location, and we send them to the Pickup Store you have selected, with our weekly freight.

Our In Store Pickup service runs once a week on a Friday, for delivery into stores by Wednesday the following week. Our order cut-off is midnight Wednesday to catch the Friday shipment that week. See below buttons for the standard approximate timeframe for each store.

Please keep these timeframes in mind when placing your order as the paid shipping option maybe quicker. For urgent orders we strongly advise paid shipping. Note, during promotional periods, these timeframes may increase. From time to time, there may also be delays with freight due to reasons beyond our control.

If you place your order on a Monday, Tuesday or Wednesday, it should arrive in store the following Monday (5-7 days later).
If you place your order on a Thursday, Friday, Saturday or Sunday, it should arrive in store the Monday after next (8 - 11 days later).
We do our best to deliver orders to the Auckland store more frequently when possible.
If you place your order on a Monday, Tuesday or Wednesday, it should arrive in store the following Wednesday (7-9 days later).
If you place your order on a Thursday, Friday, Saturday or Sunday, it should arrive in store the Wednesday after next (10-13 days later).

If you place your order on a Monday, Tuesday or Wednesday, it should arrive in store the following Tuesday (6-8 days later).
If you place your order on a Thursday, Friday, Saturday or Sunday, it should arrive in store the Tuesday after next (9-12 days later).
If you place your order on a Monday, Tuesday or Wednesday, it should arrive in store the following Wednesday (7-9 days later).
If you place your order on a Thursday, Friday, Saturday or Sunday, it should arrive in store the Wednesday after next (10-13 days later).

I've placed an order, what happens next?

Our online team will cut and pack your order. Once it has been fulfilled, you will receive an email notification called "Your order is on its way to the store for pickup".

On Friday morning, your order will be sent to the store you have chosen to collect from. There is no tracking for this service as pickup orders get sent with our weekly store freight.

When your order arrives in store, the in-store staff will mark your order as ready for collection and you will receive an email notification called “Your online order is ready for pickup”.

Please bring your order confirmation email with you, either digitally or printed, when you come to collect your order.

Our In Store Pickup Locations

Auckland

139 Newton Road Newton, Auckland 1010
Ph: (09) 366 1991 
auckland@thefabricstore.co.nz

Opening Hours (Closed Public Holidays)
Monday - Friday: 9:00am - 5:00pm
Saturday - Sunday: 10.00am - 4:00pm

Wheelchair accessible.

Wellington

14 College Street, Te Aro, Wellington 6011
Ph:(04) 801 8887
wellington@thefabricstore.co.nz

Opening Hours (Closed Public Holidays)
Monday - Friday: 9.30am - 5:00pm
Saturday - Sunday: 10.00am - 4:00pm

Wheelchair accessible. Ramp in store with handrailing.

Christchurch

Shop 46, The Tannery 3 Garlands Road, Woolston Christchurch 8023
Ph:(03) 381 5558
christchurch@thefabricstore.co.nz

Opening Hours (Closed Public Holidays)
Monday - Friday: 9:00am - 5:00pm
Saturday - Sunday: 10:00am - 4:00pm

Wheelchair accessible with ramp outside store with hand railing.

Dunedin

86 Lower Stuart Street Dunedin 9016
Ph:(03) 477 2000
dunedin@thefabricstore.co.nz

Opening Hours (Closed Public Holidays)
Monday - Friday: 9:30am - 4:30pm
Saturday: 10:00am - 4:00pm
Sunday: 11:00am - 3:00pmm

No wheelchair access. Please ask our staff for assistance to view fabrics, we’d love to help.

No, your order will not be available for collection before you get your notification. Feel free to call the store to check if you are unsure. You will be sent your notification on the day it arrives in store. Your order comes from the online store, not the store you are collecting from, and therefore the products you have purchased may not be available in store. Even if the products are in the store, your order may have already been cut and be on its way. Therefore, we cannot re-cut your order if it is already in transit.
No, the online store is not open to the public. Our closest store is Auckland.
Please reference the timeframes above for approximate timeframes. Please note during promotional periods it may take longer than this.
Please email support@wearethefabricstore.co.nz a.s.a.p. and we’ll do our best to change your delivery option. Please note, you will be charged for delivery direct to you.
We can prioritize cutting your order, however, the weekly delivery schedule for pickup orders cannot be expedited. If you need your order within a fortnight, please choose the paid NZ Post option as it will be quicker.
You can either place another order for pickup, or wait and shop in store when your order arrives.
If it’s been less than 14 days since you placed your order, please wait for 14 days before chasing up. If its been over 14 days, email support@wearethefabricstore.co.nz and we can look into this for you.
No, this service is not available for our Australian stores currently, sorry!

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Sewing Labels

Auckland

Wellington

Christchurch

Dunedin

Frequently Asked Questions